Terms, Policies & Community Standards

These Terms of Service apply when you access or use ParkUp.nz, including the website, app, profiles, listings, stay requests, messaging, reviews, rideshare, events, verification, notifications, support tools, and related services. By using ParkUp, you agree to these Terms and to any additional policy that applies to the feature you use. If you do not agree, do not use ParkUp.

1. Who we are

ParkUp.nz is a platform that helps private landowners and respectful travellers connect for pre-approved private land stays around Aotearoa New Zealand.

ParkUp may also provide tools for rideshare, community events, messaging, reviews, verification, notifications, and support.

ParkUp.nz is operated by ParkUp.nz.

2. What ParkUp does

ParkUp provides digital tools that allow users to:

• create profiles
• create and browse listings
• request stays
• approve or decline stay requests
• communicate through messages and chats
• create and respond to ride requests
• create and RSVP to community events
• browse and request spaces
• list and manage spaces
• leave reviews where available
• complete trust and verification steps where offered
• receive notifications and support

ParkUp helps users connect. ParkUp does not own, manage, control, inspect, certify, lease, rent, operate, insure, or guarantee any listed land, property, space, vehicle, ride, event, host, traveller, organiser, driver, passenger, space provider, or user.

3. Key words used in these Terms

ParkUp, we, us, and our mean ParkUp.nz, the operator of the platform.

User means anyone who accesses or uses ParkUp.

Host means a user who lists, offers, approves, or provides access to private land, a park-up, stay, event location, long-stay option, or related offering.

Traveller or guest means a user who browses, requests, attends, visits, parks, camps, stays, joins a ride, attends an event, or communicates through ParkUp.

Listing means any park-up, private land stay, event, ride, long-stay option, or other offer published or shared through ParkUp.

Stay means a temporary, pre-approved visit, parking, camping, or staying arrangement between a host and traveller.

Request means a traveller's request to stay, ride, attend, or otherwise engage with a host, driver, organiser, or other user.

Approval means a host, driver, or organiser choosing to accept a request.

Exact location means a street address, exact coordinates, entry instructions, gate code, access instructions, private directions, or other information that identifies a precise place.

4. Request-to-book only

ParkUp is request-to-book only. Travellers must not arrive at a host's property unless their request has been approved and they have received the correct access information. A listing being visible on ParkUp does not mean the traveller has permission to enter, park, camp, stay, attend, visit, or access the land.

5. No instant booking

ParkUp does not provide instant booking for stays. Hosts decide whether to approve or decline requests, and may consider availability, vehicle type, self-contained status, pets, number of guests, stay length, guest profile, verification status, listing rules, safety, weather, site suitability, and their own judgement.

6. Platform payments

ParkUp does not currently process, hold, release, refund, guarantee, or mediate user-to-user payments for stays, rides, events, koha, gifts, deposits, bonds, storage rent, work exchange, or other contributions between users. Those arrangements are made directly between the relevant users unless ParkUp later introduces a payment feature and updates these Terms. ParkUp is not a bank, payment provider, escrow provider, debt collector, insurer, refund guarantor, or financial dispute resolver.

ParkUp may charge its own platform service or connection fees for selected features, including ParkUp Spaces. These fees are paid to ParkUp for platform access, request handling, connection, confirmation, support, trust and safety, or related services. A ParkUp fee is separate from any amount agreed directly between users, and does not change the rest of this section.

7. Direct arrangements between users

When a host approves a traveller's request, any stay arrangement is between the host and traveller. The same applies to ride and event arrangements. ParkUp may provide tools for communication, trust, reporting, moderation, and support, but is not automatically a party to user-to-user arrangements.

8. User responsibility

Users are responsible for their own decisions and conduct. Users must:

• give accurate information
• follow these Terms and relevant policies
• comply with applicable laws, bylaws, council rules, district plans, and safety requirements
• respect private land and privacy
• communicate clearly
• act honestly and respectfully
• manage their own tax, insurance, permits, consents, licences, and legal obligations
• use normal judgement before entering any arrangement

9. Eligibility and accounts

You must be at least 18 years old to create an account or enter into arrangements through ParkUp. You must provide accurate account information and keep it up to date, keep your login details secure, and not create fake accounts, impersonate others, transfer your account, or use ParkUp for unlawful, harmful, misleading, or abusive purposes.

10. Profiles and user information

Profiles help users make informed decisions. You are responsible for the information you add to your profile, including your name, display name, bio, photos, vehicle information, self-contained status, verification steps, and preferences. You must not mislead other users about who you are or what you are offering.

11. Listings and user content

Users may create listings, messages, reviews, photos, event pages, ride posts, profile content, and other content. You are responsible for your content. Content must be accurate, lawful, respectful, and not misleading. By adding content to ParkUp, you give ParkUp permission to store, display, process, moderate, and use that content as needed to provide, protect, and improve the platform.

12. Approximate public locations and gated exact locations

ParkUp may show approximate listing locations publicly or to logged-in users. Exact addresses, exact coordinates, access instructions, payment instructions, arrival instructions, and other sensitive private location details should only be revealed under the correct approval or confirmation conditions. A traveller who receives exact location details must use them only for the approved purpose.

13. Messages and communications

ParkUp may provide direct messages, stay chats, ride chats, event group chats, support threads, admin messages, inbox tools, and notifications. Users must use messaging respectfully and lawfully. ParkUp may monitor, review, restrict, or moderate communications where needed for safety, support, trust, legal compliance, platform integrity, or enforcement of these Terms.

14. Reviews

Where reviews are available, users must leave honest, fair, relevant, and respectful reviews. Reviews must not include threats, hate, harassment, private information, false claims, revenge content, spam, or irrelevant disputes. ParkUp may remove or moderate reviews that breach these Terms.

15. Trust, verification, and safety tools

ParkUp may offer verification badges, profile prompts, reviews, reports, moderation, support, and other trust tools. These tools support trust but do not guarantee identity, safety, legality, suitability, insurance, compliance, behaviour, property condition, driving ability, event safety, or user intentions. Users must still make their own decisions.

16. Emergencies

ParkUp is not an emergency service. In an emergency, contact emergency services first. Then report serious safety concerns to ParkUp when safe to do so.

17. Legal compliance

Users are responsible for checking and complying with laws and rules that apply to their situation. This may include council rules, district plans, resource consent, camping-ground obligations, self-contained vehicle rules, fire bans, health and safety duties, tax, GST, insurance, building rules, alcohol laws, transport rules, privacy laws, consumer laws, and employment or volunteer obligations. ParkUp does not provide legal, tax, insurance, planning, transport, safety, building, or council advice.

18. Suspension, removal, and moderation

ParkUp may warn, restrict, suspend, remove, hide, edit, or ban accounts, profiles, listings, messages, reviews, events, ride posts, or other content where ParkUp considers it appropriate, including for safety concerns, legal risk, privacy risk, misleading content, scams, fraud, abusive behaviour, discrimination, repeated cancellations, unauthorised access, harmful conduct, or breach of these Terms.

19. Platform availability

ParkUp may change, pause, remove, limit, or discontinue features at any time. ParkUp does not guarantee uninterrupted access, error-free operation, data availability, message delivery, notification delivery, listing visibility, search ranking, approval of requests, or successful arrangements between users.

20. Liability

To the maximum extent allowed by law, ParkUp is not liable for loss, damage, injury, death, illness, theft, vehicle damage, property damage, missed bookings, unpaid money, failed refunds, council action, tax liability, insurance disputes, user behaviour, unsafe conditions, inaccurate listings, ride incidents, event incidents, space arrangement incidents, or other issues arising from user-to-user arrangements. Nothing in these Terms limits rights or remedies that cannot legally be limited.

21. Indemnity

You agree to be responsible for claims, costs, losses, liabilities, damages, or expenses arising from your use of ParkUp, your content, your breach of these Terms, your breach of law, your stay, listing, ride, event, property, vehicle, conduct, payment arrangement, or interaction with another user.

22. Intellectual property

ParkUp owns or licenses the ParkUp name, logo, brand, design, software, platform structure, content, and related intellectual property. You must not copy, scrape, reproduce, reverse-engineer, misuse, or commercially exploit ParkUp without written permission.

23. Privacy

ParkUp's Privacy Policy explains how personal information is collected, used, stored, shared, protected, and deleted. By using ParkUp, you agree that ParkUp may process your information as described in the Privacy Policy.

24. Changes to these Terms

ParkUp may update these Terms and related policies from time to time. If changes are significant, ParkUp will take reasonable steps to notify users. Continuing to use ParkUp after updated Terms apply means you accept the updated Terms.

25. Governing law

These Terms are governed by the laws of Aotearoa New Zealand. Any dispute relating to these Terms or ParkUp will be dealt with in New Zealand unless ParkUp agrees otherwise or the law requires another process.

26. Contact

For support, privacy requests, partnership enquiries, or to report a concern, email hello@parkup.nz. If there is immediate danger, call 111.

These Host Terms apply when you create, manage, offer, approve, or provide access to a park-up, stay, event location, long-stay option, work exchange, or other listing through ParkUp.

1. Host responsibility

As a host, you are responsible for your listing, land, rules, approvals, communication, safety information, legal compliance, tax, insurance, and any arrangements you make with travellers or attendees. ParkUp provides tools. You provide the actual place, access, rules, and approval.

2. Authority to list

You must only list land, access, parking, facilities, buildings, events, or stay options that you have authority to offer. If you are not the legal owner, you must have permission from the owner or authorised person. You must not list public land, council land, Department of Conservation land, another person's property, rented property, shared land, or community land unless you have proper authority.

3. Legal and council compliance

You are responsible for checking what rules apply before listing or approving stays, including council rules, district plan rules, resource consent, camping-ground registration or exemption, health and sanitation rules, wastewater requirements, building rules, fire restrictions, access and traffic rules, rural/farm/coastal/conservation/hazard-zone rules, insurance requirements, tax and GST, and health and safety duties. ParkUp does not confirm that your listing is legal, insured, consented, suitable, or compliant.

4. Camping-ground and reward risk

If you accept money, koha, donations, gifts, work exchange, services, benefits, or other reward for hosting, extra legal, council, tax, or camping-ground obligations may apply. This can be true even if the arrangement feels informal or community-based. Get advice where needed, especially if you host more than one independent party, host regularly, or provide facilities.

5. Listing accuracy

Your listing must be honest, accurate, and kept up to date. You must clearly describe approximate location, site type, vehicle suitability, access limitations, surface and weather, slope or hazard risks, facilities, toilet/water situation, self-contained requirements, pet and child rules, noise expectations, fire and cooking rules, waste rules, arrival/departure expectations, and pricing/koha/work-exchange/free contribution expectations. Do not hide important information.

6. Site safety and hazards

Take reasonable care when describing your property and known hazards, including steep slopes, narrow tracks, low branches, soft ground, flood and fire risk, livestock, dogs, electric fences, machinery, chemicals, waterways, cliffs, unstable ground, remote access, poor phone reception, gates, and shared access. Give clear arrival instructions after approval and update travellers if conditions change.

7. Facilities and self-contained status

Accurately state whether travellers need to be self-contained and what facilities are available. If your listing has no toilet or wastewater facilities, be especially clear about whether only properly self-contained vehicles may stay. Do not encourage illegal dumping, unsafe wastewater disposal, or misuse of public facilities.

8. Private location details

Only provide exact address, exact coordinates, access instructions, payment instructions, and private arrival details through the intended ParkUp flow or another careful private channel after approval. Do not put exact private addresses or sensitive access details in public listing fields.

9. Approving and declining requests

You may approve or decline stay requests at your discretion, subject to applicable law and ParkUp's Community Standards. Check that the traveller's vehicle, dates, guest numbers, pets, self-contained status, and needs are suitable for your listing. Do not approve a stay you cannot safely, lawfully, or realistically host.

10. Payments, koha, gifts, and work exchange

ParkUp does not currently process payments. Any payment, koha, gift, work exchange, reimbursement, deposit, bond, or other value is direct between you and the traveller. You are responsible for clearly stating expectations, issuing receipts if required, managing refunds, keeping records, tax/GST, council or camping-ground implications, and any employment, volunteer, or health and safety obligations relating to work exchange.

11. Cancellations and changes

If you need to cancel or change an approved stay, tell the traveller as soon as possible. Do not cancel casually or repeatedly. ParkUp may restrict accounts or listings where hosts repeatedly cancel, mislead travellers, fail to communicate, or create unsafe situations.

12. Overstays and abandoned vehicles

Travellers must leave at the agreed time unless you approve an extension. If a traveller overstays, refuses to leave, abandons a vehicle, or causes safety concerns, use lawful steps to resolve the issue, such as messaging the traveller, contacting ParkUp support, seeking legal advice, contacting the police where appropriate, or using lawful vehicle removal processes. Do not take unlawful, unsafe, or violent action.

13. Insurance

You are responsible for checking whether your insurance covers hosting, visitors, vehicles, events, work exchange, animals, fire, access, injury, property damage, public liability, and other risks. ParkUp does not provide insurance cover to hosts unless expressly stated in writing.

14. Tax

You are responsible for your own tax obligations. Income, koha, gifts, work exchange, or other benefits may have tax consequences. If ParkUp later introduces platform payments or fees, additional GST or marketplace tax rules may apply.

15. Long stays

Long stays, repeated stays, tiny homes, house trucks, buses, caravans, cabins, or relocatable dwellings may raise extra legal, council, tenancy, building, wastewater, fire, insurance, and tax issues. Do not assume that calling something a stay, park-up, koha arrangement, licence, or temporary visit removes those issues. See Long-Stay Guidance.

16. Events on your land

If you host or allow events on your land, you are responsible for checking permits, health and safety, public liability insurance, alcohol rules, traffic, parking, toilets, waste, neighbours, fire restrictions, and council requirements. See Events Terms.

17. Reports and platform action

ParkUp may remove or restrict your listing if there are safety, legal, privacy, trust, complaint, or compliance concerns, and may ask for more information before allowing a listing to remain live.

These Traveller Rules apply when you browse, request, attend, visit, park, camp, stay, join a ride, attend an event, or communicate through ParkUp.

1. Wait for approval

Do not arrive at a host's property unless your request has been approved and you have received the correct access information. A public listing, approximate map pin, chat message, or expression of interest is not permission to enter private land.

2. Be honest in requests

When making a request, you must accurately state:

• who is coming
• your vehicle type
• vehicle length, height, or special access needs where relevant
• self-contained status
• pets
• children where relevant
• intended arrival and departure
• whether you want a short stay, long stay, work exchange, paid stay, koha stay, free stay, or other arrangement
• anything that may affect the host's decision

Do not hide guests, pets, vehicles, trailers, tents, fires, parties, commercial activity, or other relevant details.

3. Respect private land

Host land is private land. Follow host rules, stay within approved areas, respect boundaries, close gates, avoid disturbing animals, avoid damaging land, and leave the place clean. Do not enter buildings, sheds, paddocks, tracks, gardens, neighbouring land, or private areas unless the host clearly allows it.

4. Arrival and departure

Arrive only at the agreed time unless the host agrees otherwise. Leave by the agreed departure time unless the host approves an extension. If you are delayed, stuck, lost, or unable to arrive, message the host as soon as practical.

5. Waste, toilets, and water

Dispose of rubbish, recycling, grey water, black water, toilet waste, food scraps, and other waste lawfully and respectfully. Do not dump waste on private land, public land, roadsides, waterways, drains, toilets, bushes, or unsuitable facilities. If you are using a self-contained vehicle, you are responsible for using it properly.

6. Fires, cooking, and smoking

Follow host rules and local fire restrictions. Do not light fires unless the host allows it and it is lawful and safe. Use cooking equipment safely. Do not smoke or vape where the host does not allow it.

7. Noise and behaviour

Respect hosts, neighbours, animals, and other travellers. Keep noise reasonable. Do not party, play loud music, invite extra people, create disturbance, or act aggressively unless the host has clearly approved the relevant activity and it is lawful and safe.

8. Pets

Bring pets only where allowed and disclosed. You are responsible for controlling your pets, cleaning up after them, preventing harm to livestock or wildlife, and following host rules. A host may refuse pets or set conditions.

9. Self-contained vehicle claims

If you claim your vehicle is self-contained, the claim must be accurate. If a listing requires a self-contained vehicle, you must meet the requirement that applies at the time of the stay. Do not misrepresent toilet, water, waste, certification, or vehicle status.

10. Payment, koha, and work exchange

ParkUp does not currently process payments. Any payment, koha, gift, deposit, refund, work exchange, or other arrangement is direct between you and the host. Agree expectations clearly before the stay. Do not pressure hosts or avoid agreed contributions.

11. Damage and loss

You are responsible for damage, loss, injury, waste, mess, or harm caused by you, your guests, your pets, your vehicle, or your equipment. Tell the host promptly if something goes wrong.

12. Safety

Use normal judgement. If a place, person, road, track, weather condition, animal, fire situation, or arrangement feels unsafe, pause and reassess. In an emergency, contact emergency services first.

13. Privacy

Do not share a host's exact address, coordinates, access instructions, gate codes, private messages, photos, phone number, or private details without permission. Do not invite others to the property without approval.

14. Reports

Report serious concerns to ParkUp, including unsafe listings, misleading listings, privacy breaches, scams, harassment, discrimination, illegal dumping, dangerous behaviour, or serious rule breaches.

This Privacy Policy explains how ParkUp collects, uses, stores, shares, and protects personal information. By using ParkUp, you agree to this Privacy Policy.

1. Information ParkUp collects

ParkUp may collect information such as:

• name and display name
• email address and phone number if provided
• login and account information
• profile information, photos, bio
• vehicle information and self-contained status
• host listing information
• approximate and exact location information where required
• stay requests and booking information
• event and RSVP information
• ride request information
• space listing information
• space request information
• limited payment information for ParkUp fees, such as payment status, amount, currency, date, payment provider reference, and refund status
• messages and support communications
• reviews, notifications, reports, and moderation records
• verification information
• technical data such as device, browser, IP address, logs, and usage data

2. How ParkUp uses information

ParkUp may use personal information to provide the platform, create and manage accounts, display profiles and listings, process stay requests, ride requests, and event RSVPs, enable messaging and notifications, support trust and verification, provide customer support, protect safety and privacy, detect scams or abuse, moderate content, improve ParkUp, comply with legal obligations, and enforce Terms and policies.

3. Public and shared information

Some information you add may be visible to other users, such as display name, profile photo, bio, general location, listing details, reviews, public event details, or ride post details. Do not add information to public fields that you do not want other users to see.

4. Location privacy

ParkUp is designed to show approximate public listing locations while keeping exact addresses, exact coordinates, access instructions, and sensitive location details gated until the correct approval or confirmation condition is met. Hosts should not place exact private location details in public fields. Travellers must not share exact location details without permission.

5. Verification information

ParkUp may collect information for verification, such as identity details, ID images, selfies, or other trust-related information. Where ParkUp uses ID/selfie verification, the intended approach is manual, privacy-first review. ID/selfie material is not publicly displayed and should be deleted promptly after approval or rejection unless ParkUp is legally required to retain it. ParkUp may retain verification status, timestamps, reviewer ID, audit outcome, and relevant trust/safety metadata.

6. Messages and support communications

ParkUp may store messages, stay chats, ride chats, event chats, support threads, admin messages, and related communications, and may review communications where needed for support, safety, legal compliance, moderation, dispute reports, or platform integrity.

6a. Payment information for ParkUp fees

Where ParkUp charges its own platform fee, such as the ParkUp Spaces connection fee, ParkUp may process limited payment-related information including payment status, amount, currency, date, payment provider reference, refund status, and related support information. Full card details are handled by the payment provider and are not stored by ParkUp. ParkUp may use this information to confirm payments, process refunds, prevent fraud, respond to support requests, and meet legal and accounting obligations. ParkUp does not process storage rent, koha, bonds, deposits, or other amounts agreed directly between users.

7. Sharing information

ParkUp may share information with other users where needed to provide the platform; with hosts after approval where exact location or stay information is needed; with travellers after approval where access information is needed; with service providers who help operate ParkUp (including verification, hosting, email, analytics, support, security, or infrastructure providers); where required by law; where needed to protect safety, privacy, rights, land, property, users, or the platform; and during a business transfer, merger, sale, or restructuring, subject to appropriate protections. ParkUp does not sell personal information to advertisers.

8. Storage and security

ParkUp takes reasonable steps to protect personal information. No digital system is perfectly secure. Users must keep their own login details safe and tell ParkUp if they suspect unauthorised access.

9. Retention and deletion

ParkUp keeps personal information for as long as needed to provide the platform, comply with law, resolve disputes, enforce Terms, maintain trust and safety records, prevent fraud or abuse, and support legitimate business needs. Users may request access to or deletion of their personal information, subject to legal, safety, fraud prevention, dispute, or business record requirements.

10. Privacy rights

Users may contact ParkUp to request access to or correction of personal information. Privacy requests can be sent to hello@parkup.nz with "Privacy request" in the subject line.

11. Children

ParkUp accounts are for users aged 18 and over. Children may only be involved in stays, rides, or events under the responsibility of an adult user where appropriate and lawful.

12. Changes to this Privacy Policy

ParkUp may update this Privacy Policy from time to time. If changes are significant, ParkUp will take reasonable steps to notify users.

This Verification Policy explains how ParkUp handles trust and verification features. Verification is designed to support trust. It does not remove risk.

1. What verification means

Verification may show that a user has completed certain trust steps required by ParkUp at a given time, such as email verification, profile completion, ID/selfie review, or other steps ParkUp introduces. Verification does not guarantee that a user is safe, honest, lawful, insured, suitable, or risk-free.

2. Verification is not a guarantee

Users must not treat verification as proof that someone can be fully trusted. Verification is one signal among others. Users should still read profiles, ask questions, check listing details, consider reviews, follow safety steps, and use judgement.

3. Manual ID/selfie review

Where ParkUp uses ID/selfie verification, the intended process is manual review by authorised ParkUp admins or authorised providers. ParkUp does not use automated face matching or biometric verification unless ParkUp clearly introduces and explains such a process in an updated policy. ID/selfie material is not publicly displayed.

4. Data handling

ParkUp's intended data handling for ID/selfie material is to collect only what is needed, restrict access to authorised reviewers or providers, store securely, review for approval or rejection, delete ID/selfie material promptly after approval or rejection unless legally required to retain it, and retain only verification status, timestamps, reviewer ID, audit outcome, and relevant trust/safety metadata.

5. Failed, rejected, or revoked verification

ParkUp may reject, pause, or revoke verification where the information is unclear, incomplete, inconsistent, expired, or suspicious; the user does not complete required steps; the user breaches ParkUp rules; there are safety, fraud, abuse, privacy, or legal concerns; or ParkUp cannot reasonably verify the user. ParkUp may offer alternative verification methods where practical.

6. Misuse of verification

Users must not submit fake ID, submit another person's documents, alter documents, impersonate someone, sell or transfer a verified account, claim that verification guarantees safety, or pressure other users to share ID or private documents outside ParkUp's process. Misuse may result in account suspension or removal.

7. Verification and host/traveller decisions

Hosts and travellers may use verification status as one trust signal when deciding whether to approve requests, attend stays, share rides, or engage with another user. Verification should not replace normal judgement.

8. Verification changes

ParkUp may update verification requirements over time as the platform grows. Any major change involving ID documents, selfies, third-party verification, admin access, storage, deletion, or audit logs will be reviewed for privacy and security before implementation.

1. The basic standard

Use ParkUp in a way that respects people, land, privacy, safety, and local communities. Be honest. Be careful. Clean up after yourself. Respect boundaries. Leave people and places better than you found them.

2. Respect and non-discrimination

Users must not discriminate, harass, threaten, intimidate, abuse, or exclude people unlawfully based on personal characteristics. ParkUp does not allow hate speech, sexual harassment, stalking, threats, bullying, or targeted abuse.

3. Respect for land

Travellers must respect host land as private land. Hosts must respect that travellers need clear, safe, honest information before arriving. Everyone must take care around animals, fences, gates, waterways, tracks, gardens, crops, neighbours, and shared spaces.

4. Privacy

Do not share someone's private information without consent. This includes exact addresses, coordinates, phone numbers, private messages, ID documents, vehicle registration details, personal circumstances, or private photos.

5. Honesty

Do not lie about your identity, location, property, vehicle, self-contained status, facilities, hazards, price, koha expectations, availability, event details, ride details, or intentions.

6. Scams and manipulation

ParkUp does not allow scams, fake listings, fake reviews, pressure tactics, impersonation, platform manipulation, scraping, phishing, or attempts to bypass trust and safety systems.

7. Safety

Do not create avoidable danger for others. This includes unsafe fires, uncontrolled dogs, illegal dumping, dangerous driving, unsafe events, intoxicated driving, unlawful alcohol supply, weapons, illegal drugs, and ignoring clear hazards.

8. Private arrangements

Private arrangements made through ParkUp must be clear, lawful, and respectful. This includes stays, koha, gifts, paid contributions, work exchange, rides, events, long stays, access to private land, and the use of private space for storage, workshops, or projects. Do not pressure another user into an arrangement they did not clearly agree to.

9. Reports

Users should report serious concerns to ParkUp, including unsafe or misleading listings, scams, privacy breaches, harassment, discrimination, threats, illegal activity, dangerous driving, unsafe events, misuse of verification, repeated cancellations, property damage, waste dumping, or unauthorised guests or visitors. In an emergency, contact emergency services first.

10. Consequences

ParkUp may warn, restrict, suspend, remove, or ban users who breach these standards. Serious issues may be reported to appropriate authorities where required or appropriate.

These Events Terms apply when users create, list, promote, RSVP to, attend, host, organise, or communicate about events through ParkUp.

1. ParkUp's role in events

ParkUp provides tools for discovering, listing, communicating about, and managing RSVPs for events and gatherings. ParkUp is not the organiser, promoter, venue operator, occupier, licence holder, insurer, safety manager, alcohol supplier, or event host unless ParkUp expressly states this in writing for a specific event.

2. Organiser responsibility

Event organisers are responsible for the event they create or host, including permits, council approvals, resource consents, venue permission, landowner consent, public liability insurance, health and safety planning, first aid, emergency access, traffic and parking, noise, neighbours, waste, toilets and sanitation, food safety, alcohol rules and licences, fire restrictions, weather planning, attendee conduct, accessibility, and compliance with all laws and local rules.

3. Landowner consent

An event must only be listed where the organiser has permission to use the land or venue. If the organiser is not the landowner, they must have clear permission from the landowner or authorised person.

4. Alcohol

Do not sell, supply, include, or promote alcohol as part of an event unless you have checked and complied with all legal requirements, including any special licence requirements. Private land does not automatically remove alcohol obligations.

5. Health and safety

Organisers must take reasonable steps to identify and manage event risks. Depending on the event this may include a safety plan, first aid, emergency contacts, fire planning, weather cancellation process, traffic control, attendee limits, signage, lighting, hazard markings, safe water, toilets, and clear instructions. If an event is connected to a business or undertaking, health and safety duties may apply.

6. Event descriptions

Event listings must be accurate and not misleading. Organisers must clearly state date and time, general location, exact location release process, cost or koha or free status, RSVP requirements, capacity limits, cancellation process, what attendees should bring, age and pet suitability, alcohol rules, accessibility limitations, known hazards, and whether the event involves physical activity, water, fire, tools, animals, remote access, or other risk.

7. Attendee responsibility

Attendees are responsible for deciding whether an event is suitable for them. Attendees must follow organiser instructions, site rules, local laws, and ParkUp's Community Standards.

8. Event payments, koha, and tickets

ParkUp does not currently process event payments. Any ticket, koha, donation, contribution, refund, or payment arrangement is direct between organiser and attendee. Organisers are responsible for tax, GST, consumer law, refund expectations, receipts, and any other obligations relating to event payments or contributions.

9. Event cancellation

Organisers should cancel or postpone events where conditions become unsafe, unlawful, misleading, or unsuitable. If an organiser cancels, they should notify attendees promptly and clearly. ParkUp may remove event listings or restrict event features where there are safety, privacy, legal, or trust concerns.

10. Events involving stays

If an event also involves overnight stays, camping, parking, work exchange, paid access, koha, or use of private land, the Host Terms, Traveller Rules, Long-Stay Guidance, and other relevant ParkUp policies may also apply.

These Rideshare Terms apply when users offer, request, accept, join, or communicate about rides through ParkUp.

1. ParkUp's role in rideshare

ParkUp provides tools to help users connect about rides. ParkUp is not a transport operator, taxi service, shuttle service, bus service, small passenger service, insurer, vehicle inspector, driver employer, driver supervisor, or party to a ride.

2. Cost-sharing only

ParkUp rideshare is intended for private cost-sharing between people travelling in a similar direction. Drivers must not use ParkUp to operate paid transport for profit, charge for their time, or provide transport for hire or reward outside lawful cost-sharing rules. Any contribution should relate only to lawful running costs and must comply with applicable transport rules.

3. Driver responsibility

Drivers are responsible for holding the correct licence; driving safely and lawfully; ensuring the vehicle is roadworthy, warranted, registered, and suitable; complying with insurance requirements; complying with passenger service and cost-sharing rules; not driving tired, impaired, distracted, or unsafe; and making sure passengers understand pick-up, drop-off, timing, contribution, luggage, pets, smoking, and other conditions.

4. Passenger responsibility

Passengers are responsible for deciding whether to accept a ride, communicating clearly, arriving on time, wearing seatbelts, respecting the driver, vehicle, other passengers, and road rules, not bringing unapproved pets, luggage, substances, or extra passengers, and paying any agreed lawful cost-share contribution directly to the driver.

5. Contributions and payment

ParkUp does not currently process ride payments. Any ride contribution is direct between the driver and passenger. Users should agree any contribution clearly before the ride starts. Drivers must not use ParkUp to charge a fare, run a commercial passenger service, or disguise paid transport as cost-sharing.

6. Safety

Drivers and passengers should use normal safety judgement before sharing a ride, including sharing trip details with someone they trust, checking pickup/drop-off points, keeping communication on ParkUp where practical, and leaving a situation if it feels unsafe.

7. No guarantee

ParkUp does not guarantee ride availability, driver suitability, passenger suitability, vehicle safety, insurance, road conditions, arrival times, route safety, or completion of a ride. Users ride at their own risk.

8. Reporting

Users should report unsafe, misleading, unlawful, or abusive ride behaviour to ParkUp. In an emergency or dangerous driving situation, contact emergency services or the appropriate authority first.

These Spaces Terms apply when users offer, browse, request, accept, or communicate about private space through ParkUp Spaces.

1. ParkUp's role in Spaces

ParkUp provides tools to help people connect about private space for storing vehicles, trailers, boats, gear, containers, or for workshop, project, yard, or land use. ParkUp is not a storage operator, storage facility, warehouse, landlord, property manager, insurer, inspector, or party to any space arrangement. ParkUp does not own, inspect, certify, or manage any space.

ParkUp may charge a Spaces connection fee, paid by the seeker to ParkUp after a provider approves a request. This fee is for the ParkUp platform service of connecting the two users and unlocking the private next-step details. ParkUp does not process storage rent, bonds, deposits, koha, or any other amount between seeker and provider.

2. Spaces is not accommodation

Spaces is for storage and use of private space, not for sleeping or living in. Space providers must not offer a space for accommodation through Spaces, and people using a space must not sleep or live in it. Anyone wanting to host or find a place to stay should use ParkUp Stays, which has its own terms.

3. Space provider responsibility

If you offer a space, you are responsible for the space and what happens on your property. This includes checking that the use you allow is lawful for your land, understanding any council, district plan, resource consent, or building consent rules that may apply, deciding what you are willing to have stored or done on your property, making sure the space is reasonably safe for the agreed use, holding any insurance you need, and meeting any tax obligations on income you earn. Council and consent rules vary by district. ParkUp does not check any of this for you.

4. Person using the space: responsibility

If you request and use a space, you are responsible for what you store and how you use the space. This includes making sure your goods and activity are lawful, not storing prohibited or hazardous items without the clear agreement of the provider and compliance with the law, arranging your own insurance for your goods, using any tools, equipment, or workshop safely, leaving the space as agreed, and removing your goods when the arrangement ends.

5. Hazardous goods and prohibited items

Some goods carry real risk and are restricted by law. Do not store or use fuel, chemicals, gas, explosives, firearms, illegal goods, or other hazardous or dangerous substances without lawful authority and the clear agreement of the provider. Storing hazardous substances can carry council, environmental, and health and safety obligations, and can affect insurance. Providers and users are each responsible for understanding and meeting the rules that apply to anything stored or used in a space.

6. Workshops and equipment

Where a space is used as a workshop or for project work, extra care is needed. Using a property for work or business activity can bring health and safety responsibilities for both the provider and the person using the space, and a provider who regularly provides space for work activity may take on duties under New Zealand health and safety law. Providers and users should understand these responsibilities before agreeing to workshop or project use.

7. Insurance

ParkUp does not provide insurance of any kind for Spaces. Standard home, contents, and landlord insurance policies often do not cover stored goods belonging to others, or property used for storage or business activity, and may be affected if you do not tell your insurer. Providers and users should each speak to their own insurer about the cover they need. Goods are stored and spaces are used at the owner's and user's own risk.

8. Payments and arrangements

Any storage price, rent, contribution, koha, bond, deposit, access arrangement, refund, or other user-to-user arrangement is agreed and handled directly between the provider and the seeker. Agree the arrangement clearly before it starts, including price or contribution, what is being stored or done, how long for, access, and how the arrangement ends.

Separately, ParkUp may charge the seeker a Spaces connection fee, paid to ParkUp after a provider approves a request, to confirm the connection and unlock private next-step details. ParkUp is not a storage operator, escrow provider, insurer, payment guarantor, refund guarantor, or dispute resolver for any user-to-user storage arrangement, and is not a party to that arrangement.

9. Spaces connection fee refunds and support

Refunds of the Spaces connection fee are reviewed manually. ParkUp may refund the fee where a provider cancels, access is unavailable, the Space was materially different from the listing, a duplicate payment occurred, or ParkUp decides a refund is fair.

Refunds are not normally available where the seeker changes their mind after private details unlock, completes or bypasses the arrangement outside ParkUp, or raises a dispute about a direct storage payment that ParkUp did not process. This does not limit any rights that cannot legally be limited under New Zealand consumer law.

To request a refund or get help, contact ParkUp Spaces support.

10. Access and ending an arrangement

Providers and users should agree clear terms for access to the space and reasonable notice before visits. When an arrangement ends, the person using the space is responsible for removing their goods. If goods are left behind, New Zealand law sets out how uncollected goods must be handled, and a provider must follow that law rather than simply disposing of or keeping someone's property. ParkUp cannot resolve access or abandoned-goods disputes and is not responsible for goods left in a space.

11. No guarantee

ParkUp does not guarantee the availability, condition, safety, security, or suitability of any space, the safety of stored goods, the conduct of any provider or user, the lawfulness of any space or its use, insurance cover, or any council, consent, or tax outcome. Spaces are offered and used at the provider's and user's own risk.

12. Reporting

Users should report unsafe, misleading, unlawful, or abusive behaviour in Spaces to ParkUp. In an emergency, contact emergency services or the appropriate authority first.

13. About these terms

ParkUp Spaces is new, and these terms are written in plain language and may be updated as Spaces develops. They are not legal advice. Providers and users should get their own advice about their own situation, including council rules, insurance, health and safety, and tax.

ParkUp Storage Wanted lets you post a request describing space you are looking for, so that people with suitable space can offer it to you. It is the other side of ParkUp Spaces. Where a Spaces listing is someone offering space, a Storage Wanted listing is someone looking for it.

1. How it works

If you are looking for space, you post a Storage Wanted listing describing what you need stored, roughly where you are, and how long you need it for. People with suitable space can see your listing and send you an offer. You can chat with them inside ParkUp, then accept or decline their offer.

If you are offering space, you can browse Storage Wanted listings and send an offer on any that suit. If the person looking accepts your offer, you pay a ParkUp connection fee to confirm the connection and unlock their private location and contact details.

2. The connection fee

On the Storage Wanted side, the person offering the space pays the ParkUp connection fee, not the person looking. This is the reverse of a standard Spaces listing, where the person seeking the space pays. The fee is the same: a single ParkUp Spaces connection fee, currently five New Zealand dollars.

The fee is paid to ParkUp for the service of confirming the connection and unlocking the other person's private next-step details. It is not storage rent, a bond, a deposit, koha, escrow, insurance, or a payment to the other person. Any storage price, access arrangement, duration, or other terms remain a direct arrangement between the two of you.

The connection fee is only charged once an offer has been accepted. Before that point, posting a Storage Wanted listing is free, browsing listings is free, sending an offer is free, and messaging inside ParkUp is free.

3. Your privacy when posting

When you post a Storage Wanted listing, only rough location information is shown publicly, at the suburb or town level. Your exact address and contact details stay private until you accept an offer and the connection fee has been paid for that specific match. We do not show your exact location, email, or phone number on a public listing.

You choose what to describe about the items you need stored. We recommend you avoid posting anything that could put your property at risk, such as the specific value of high-value items. You are responsible for the information you choose to share.

4. Messaging before a connection is confirmed

Before a match is confirmed and the connection fee is paid, you can message the other person inside ParkUp, but you must not share phone numbers, email addresses, social media handles, exact addresses, payment details, or other off-platform contact or handoff details. This protects both people while the connection is still being arranged. Once the match is confirmed, those details unlock and you can arrange the rest directly.

5. What ParkUp does and does not do

ParkUp helps people looking for space and people offering space find each other and start a conversation. ParkUp is not a storage operator, a storage facility, an insurer, an escrow provider, a refund guarantor, a payment guarantor, a dispute resolver, or a party to any storage arrangement you make.

ParkUp does not guarantee the safety, legality, suitability, insurance, or security of any space or stored item. ParkUp does not guarantee the conduct of any person you connect with, the accuracy of any listing or offer, the availability or reliability of access, or any storage, payment, council, or tax outcome. Any arrangement you enter into is between you and the other person directly, and you are each responsible for your own due diligence.

6. Things to think about before storing or offering space

Storing goods on private land, or offering space to store someone else's goods, can involve a range of responsibilities. Depending on what is stored and where, these can include insurance, hazardous materials, council and district plan rules, building and resource consent, health and safety, liability for loss or damage, tax, and the handling of goods that are left behind or abandoned. ParkUp does not advise on any of these. If you are unsure, get your own advice before you commit to an arrangement.

7. Refunds of the connection fee

Refunds of the ParkUp Storage Wanted connection fee are reviewed manually, on the same basis as the Spaces connection fee. ParkUp may refund the fee where the other person cancels, where access turns out to be unavailable, where the arrangement was materially different from what was described, where a duplicate payment occurred, or where ParkUp decides a refund is fair. Refunds are not normally available where you change your mind after the private details have unlocked, where you complete or arrange the storage outside ParkUp, or where you dispute a direct storage payment that ParkUp did not process.

To request a refund, contact ParkUp support.

This guidance applies to longer stays, repeated stays, tiny homes, house trucks, buses, caravans, mobile dwellings, semi-permanent arrangements, and situations where someone may want to stay on private land for more than a short visit. This guidance is not legal advice.

1. Long stays need extra care

Longer arrangements can be useful, but they are not legally simple. They may raise issues around residential-use laws, council and district plan rules, resource consent, building rules, camping-ground registration or exemption, wastewater and sanitation, power and water, fire safety, access, insurance, tax and GST, work exchange, bond or deposit handling, ending the arrangement, and whether the place becomes someone's main home. Hosts and travellers should get advice before entering longer or repeated arrangements.

2. Do not rely on labels alone

Calling something a stay, visit, licence, koha, gift, temporary, private, or community arrangement does not automatically decide how the law applies. What actually happens matters. Relevant factors may include length of stay, exclusivity, facilities, payment, control of the site, whether structures are added, whether mail is received there, whether the traveller has another home, and how the parties behave.

3. Host checklist before approving a long stay

• Do I have authority to offer this land?
• Have I checked council and district plan rules?
• Could this require camping-ground registration or an exemption?
• Could this require resource consent or building consent?
• Could this affect my insurance?
• What happens with toilets, wastewater, rubbish, water, and power?
• What happens if the traveller wants to stay longer?
• What happens if the arrangement needs to end?
• Am I accepting payment, koha, work, gifts, or other reward?
• Do I need a separate written agreement drafted by a lawyer?
• Am I creating expectations I cannot safely or lawfully meet?

4. Traveller checklist before requesting a long stay

• Is the host legally able to offer this arrangement?
• Are facilities suitable for the length of stay?
• What happens if the host asks me to leave?
• What happens if weather, access, illness, work, family, vehicle issues, or safety concerns change things?
• Am I expecting to make this my main home?
• Am I storing belongings or adding structures?
• Am I relying on work exchange?
• Do I need legal, insurance, immigration, or tax advice?
• Is there a clear written agreement?

5. Tiny homes, house trucks, buses, caravans, and relocatable dwellings

Hosts and travellers should be especially careful where a stay involves placing or keeping a vehicle, tiny home, house truck, bus, caravan, cabin, or other relocatable dwelling on land for more than a short visit. These arrangements may raise council, district plan, building, wastewater, fire, access, insurance, tax, and residential-use issues. Do not assume that wheels, mobility, private land, or informal wording removes these obligations.

6. Work exchange and long stays

Work exchange becomes more complex when attached to longer stays. Avoid vague arrangements like “help around the place in exchange for staying” unless the expectations are lawful, clear, safe, fair, and properly understood. If meaningful work is expected, both parties should get advice about employment, volunteering, immigration, tax, insurance, and health and safety obligations.

7. ParkUp's position on long stays

ParkUp may provide tools for users to find and discuss longer arrangements. ParkUp does not guarantee that a long stay is lawful, suitable, insured, council-compliant, tax-compliant, or free from residential-use issues. ParkUp may remove or limit long-stay listings where they appear unsafe, unlawful, misleading, exploitative, or too risky for the platform.

A plain-language summary of the behaviour ParkUp expects from travellers, hosts, organisers, drivers, passengers, and event attendees.

1. For everyone

• Be honest.
• Communicate early.
• Respect boundaries.
• Keep private information private.
• Follow local rules.
• Leave places clean.
• Report serious concerns.
• Contact emergency services first in an emergency.

2. For hosts

• Describe your place honestly.
• Make your rules clear.
• Check your legal, council, tax, and insurance responsibilities.
• Do not approve stays you cannot safely or lawfully host.
• Keep exact address details private until the right point.
• Tell travellers about hazards, access limits, pets, livestock, weather risks, and facilities.

3. For travellers

• Wait for approval before arriving.
• Tell the truth about your vehicle, guests, pets, and self-contained status.
• Stay only where the host has allowed.
• Leave on time unless the host agrees otherwise.
• Take all waste with you unless the host clearly provides a lawful disposal option.
• Do not share the host's address or private details.
• Leave the land better than you found it.

4. For event organisers

• Get permission to use the land or venue.
• Check permits, safety, insurance, alcohol, traffic, toilets, waste, and council requirements.
• Describe the event honestly.
• Tell attendees about risks, costs, facilities, and what to bring.
• Cancel or postpone if conditions become unsafe.

5. For rideshare users

• Treat rideshare as private cost-sharing, not paid transport for profit.
• Drivers must be licensed, insured, and roadworthy.
• Passengers must respect the driver, vehicle, and other passengers.
• Agree contribution, pickup, drop-off, luggage, pets, and timing before the ride.
• Do not get into or continue a ride that feels unsafe.

For support, privacy requests, partnership enquiries, or to report a concern, email hello@parkup.nz.

If there is immediate danger, call 111.

When reporting an issue, include the relevant listing, user, message, event, ride, date, and screenshots if useful.