Community Standards

1. Expected conduct

Use ParkUp in a way that respects people, private land and the wider community. This means:

• be honest in profiles, listings, requests, prices and messages;
• wait for approval and respect a no or a changed decision;
• communicate clearly about dates, people, vehicles, animals, access, payment, koha or work;
• protect exact addresses, contact details and other private information;
• follow agreed property, safety, waste, fire, animal and departure rules;
• raise problems early and preserve relevant evidence;
• treat others without harassment or discrimination.

2. Prohibited behaviour

Do not use ParkUp to:

• threaten, harass, stalk, intimidate or exploit another person;
• discriminate unlawfully or direct hateful abuse at a person or group;
• arrive without approval, trespass or pressure a host to accept a request;
• misrepresent identity, authority, price, facilities, risk or the nature of an arrangement;
• commit fraud, evade a lawful charge or manipulate requests and accounts;
• share another person's address, contact details, identity material or private messages without a proper reason or permission;
• offer illegal, unsafe or exploitative work, goods, transport, accommodation or events;
• use ParkUp for sexual exploitation, trafficking, coercion or harm to a child;
• damage land, property, animals, waterways or community facilities;
• retaliate against a person who raises a concern in good faith.

3. Content rules

Content includes profiles, listings, photos, messages, feed posts, event wall posts, reviews, reports and support messages. It must be relevant, accurate enough for its purpose and lawful to share.

Do not post content that:

• is threatening, abusive, deceptive, defamatory or unlawfully discriminatory;
• contains objectionable material or sexual content involving a minor;
• encourages violence, self-harm, dangerous conduct or illegal activity;
• infringes copyright, privacy, confidentiality or another person's rights;
• contains malware, spam, scraping instructions or attempts to compromise ParkUp;
• publishes private location or identity information without authority.

4. How to report a concern

ParkUp does not currently have in-app report buttons. Email hello@parkup.nz with the relevant profile, listing, message or event link, what happened, when it happened and any evidence you can safely share.

If someone is in immediate danger, call 111. For urgent online harm, you can also contact Netsafe or Police where appropriate. Do not delay emergency help while waiting for ParkUp.

5. How we handle harmful-content complaints

Our current email process is:

1. We receive and record the complaint.
2. We assess immediate safety, illegality, privacy and platform-rule concerns.
3. We preserve relevant evidence where reasonably necessary and lawful.
4. Where appropriate, we notify the author and ask for a response without unnecessarily exposing the complainant's private information.
5. We may restrict or remove content while we assess it.
6. We tell affected people the outcome and available review step where safe, lawful and practical.
7. We escalate urgent threats, suspected crime, objectionable material or serious privacy issues to the appropriate service or authority.

This is not a promise that ParkUp currently operates the full statutory Harmful Digital Communications Act safe-harbour procedure or its prescribed timeframes. ParkUp must establish and professionally review a monitored notice and counter-notice process before publication.

Sources: Ministry of Justice safe-harbour guidance and Harmful Digital Communications Act 2015.

6. Enforcement

We consider the seriousness, evidence, risk, intent, repetition, impact, user history and whether a lower-level response can address the problem. Depending on those factors, we may:

1. give guidance or a warning;
2. remove or limit content;
3. restrict a feature or contact between users;
4. temporarily suspend an account;
5. close an account and remove access.

We may move directly to a stronger response where there is an urgent safety risk, serious illegality, fraud, repeated harm or a need to protect evidence. We will give notice and reasons where safe, lawful and practical.

7. Review and appeal

A person directly affected by a restriction, suspension, closure or material content decision can ask for review by emailing hello@parkup.nz. Explain what decision you want reviewed, why it may be wrong or disproportionate, and include any new information.

Where practical, the review will be completed by someone not responsible for the original decision. We may keep an urgent safety restriction in place during review. An internal review does not prevent a person from contacting a regulator, Netsafe, Police, a tribunal or a court.

8. Changes to these Standards

We will give notice before a material change takes effect, including by email where we hold your address, and continuing to use ParkUp after the stated effective date means you accept it. A change will not rewrite a completed arrangement or excuse conduct that was permitted when it occurred unless a lawful safety requirement must apply.